4232 N Cicero Ave
Chicago, IL 60641
773 853-0783

*6/14/16We are experiencing some phone difficulties and phones are down. Please be patient  they should be up shortly. Thanks*

FAQ

A clean pet is a happy pet & we are here to help. By setting an appointment with us you agree that you've read our Pawlicy.


Grooming

  1. What is grooming and why is so important?

    Pet grooming refers to both the hygiene and cleaning care of the pet, as well as a process in which a dog's physical appearance is enhanced. Depending on the breed, age, and health of the dog, grooming may be a daily activity. Many breeds require significantly less grooming than others, but regular grooming helps to ensure the dog is healthy and comfortable. It is important to note that while many dogs shed, others (such as the Poodle), do not shed as profusely, and require grooming by a professional every 6–8 weeks. Grooming Is an important part of dog care. Pet grooming is important because it helps to prevent other possible health problems such as fleas, ticks, tumors ,allergies just to name a few. Remember, a clean dog is a happy and healthy dog. 

  2. What services do you offer?

    Our most popular Services are Bath&Brush, Sani-Trim and Full Grooms. All our  packages include two high premium shampoo washes,conditioner, nail trim, ear cleaning, anal gland expression and ear plucking (expression & plucking optional at no extra charge). Specialty and single services available. Please see our Services page.

     

  3. What vaccinations does my dog need?

    We strongly recommend that your pet be up to date will all vaccinations because some diseases are airborne and can be deadly. The state of Illinois requires all pets to be up to date on rabies and obtain a city license(www.chicityclerk.com) before receiving any services.

  4. What are your hours?

    Our grooming hours are:

    Tuesday-Saturday 10:00AM- 4:00PM

    Mondays- Appointment Only can be arranged

    Store hours:

    Tuesday-Saturday 10:00AM-6:00PM

  5. Why is the door sometimes locked during business hours?

    There are times when we are grooming in the back room so for our safety we will lock the door. If door is locked during business hours please ring the door bell. Thank you.

  6. Do you do anal glans and ear plucking?

    Anal glands are located on each side of the anus. Some liquid may become trapped in the glands and it can become infected. We gently express them externaly.

    Ear plucking is the removal of the hair inside the ear canal. Plucking ears is a double edge sword. If you pluck the hairs it could cause an ear infection as the dirt and wax build on the ear canal walls rather than the hair. If you don't , an access amount of hair in the ears can prevent air flow through the canal which can also produce an ear infection.

    Ear plucking and anal expression are optional and can be done with any of our service packages at no additional cost.

  7. Do I need to make an appointment?

    By making an appointment ahead of time ensures that your pet is not waiting any longer than necessary and it also insures that you get the time you need. Saturday are especially busy, therefor appointments are highly recommended. We are happy to take walk in when available.

  8. How long does grooming take?

    The amount of time to groom a pet varies by size, condition of the skin and coat,temperament and service. Grooming usually takes 2 to 3 hours.

  9. Do you groom cats?

    Yes we groom cats.

  10. Will my pet be caged?

    Pets are placed in cages for their safety. We keep cage time as minimal as possible. Someone will always be there to watch your pet.

  11. Do you cage dry?

    We towel and hand dry most of our pets. We do cage dry at times when pets don't tolerate the loud noise that comes from the hand dryer. We will never use heat in our cages.

  12. Why don't you list your prices?

    Grooming packages are based on size, coat & skin conditions, time taken to complete the service and temperament. While we do our best to provide you with a price range over the phone, you'll get a more accurate quote when you come in for your appointment and meet with the groomer where she can consult the pet in person.

  13. Do you sedate your pets?

    We never sedate pets. Please let us know if your pet has a strong behavior reaction to grooming or bathing. If a pet is truly uncooperative or uncomfortable by the process we might chose to end the session and refer you to a Vet.

  14. Why can't I stay with my pet?

    For the safety of the pets & staff we do not allow pet parents to assist with the grooming or stay in the back or bathing area. However you are more than welcome to visit our facility before your appointment. Please call to notify the staff.

  15. How often should I get my pet groomed?

    Full grooms should be done every 4-8 weeks depending on the breed. Your groomer can recommend an appropriate time according to your pets needs.

Back to top
Still have questions? Feel free to Contact Us